At R2Sell, you will have a smooth hassle-free shopping experience. We provide our customers with the best products at the best prices. The Return Policy offers you the option to return items purchased on r2sell.com within 72 hours of the receipt of the product. If you choose to replace the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, with or without any cost (Conditions apply:if there is size issue then you should pay the courier charge and if thats a defective item then you should have a perfect video at the time of unpacking your product). However, a replacement is subject to availability of the item in our stock.
If you would like to cancel an order, you can call or email our customer service and provide details of the order you would like to cancel. If you cancel the order before the product has been shipped, you will receive a complete refund. Once the order has been shipped, cancellations will be treated as returns and be dealt accordingly.
For cash on delivery (COD) transactions, payments will be accepted only in cash when the product is delivered.
Partial refunds will not be entertained.
Please contact our Customer Service to initiate a return and log a complaint.
In case of a replacement, the customer will have to self-ship or the return charge can deduct from the refund amount of the customer on the interest of customer.
In case of COD refund, the payment will be made to the customer through NEFT. The Payee name has to be confirmed by the customer while logging a complaint; else, the refund will be on hold.
Conditions for return
Products should be unused
Products should be returned in their original packaging along with original price tags, labels, instruction sheets, and invoices. (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
If the product has a gift associated with it, the gift has to be returned along with the product in original condition
For all purchases where a discount voucher or promotion code is used, the refund amount shall exclude the discount applied
We do not accept return requests for innerwear, cosmetics, socks, deodorants, perfumes and free items
The Returns Section
NOTE: Customer will have to self-ship the product to r2sell contact Section. we also provides Reverse Pick Up Facility but its not free. The Self Shipment cost incurred by a customer could be repaid in the form of a Mobile Recharge for a maximum amount of Rs.100 or the courier bill, whichever is lower.
In the unlikely event that any product you received from us is damaged / defective or a size mismatch:
Please do not accept delivery of the item if the outer packaging appears damaged or any way tampered with.
If there is a size mismatch, replacement is possible.
If after you open the packaging, you discover that the item is damaged, you can return the product to us for a replacement but make sure you shaould have a proper video or you may contact us immediately within 1hour of product receive.
Please contact our customer service for initiating the replacement and send us the images/snapshots of the damaged product. Once our returns section receives and verifies the product, we will arrange for a replacement or a refund as the case may be.
Please note that we cannot promise a replacement for all products as it will depend on the availability of the stock and replacement product. In such cases, we will offer only a refund.
Refunds will be processed within 10 Working Days, once the self-shipment is received at our Returns Section for Online or Prepaid orders.
In case of online refund, it will be credited to the same account where the transaction has been made by the customer. If you opt for having the money transferred back to the source of the transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by R2Sell.
For cash on delivery payments, refund will be processed to your back account. It is the responsibility of the customer to provide bank details once the product is returned. The customer has to provide the bank details within 3 months from the date of return, else R2Sell will not be responsible to process the refund.
In cases where a product is returned to origin, if a customer has paid online, the product will be reshipped once more. If it is returned to origin the second time, the product will neither be reshipped nor will the amount be refunded. COD Returned to Origin will not be reshipped.
In case shipments get untraceable / lost, in case of online orders, a new shipment will be initiated, but with a few days delay.
If customer wants to self-ship the product to r2sellthen the customer can ship the product within 7days and share the details of dispatch via email to firstname.lastname@example.org
Please ensure for the self-shipment to be received at our end from the customer within 7days from the last day of our communication. Failing which the complaint will be closed and r2sell.com is not liable for replacement/refund in such cases.
For Big Vendor
Big Suppliers Accepts returns within 7 days of delivery. All items must be returned in their original condition for Full Refund. In general, an item may be eligible for return within the applicable return window if
- It fulfils one or more of the following conditions:
- Was delivered in a physically damaged condition
- Has missing parts or accessories
- Is different from what was ordered
- Is no longer needed (not all items may be eligible)
: Please do not share your ATM and Web PIN to anyone; also do not write such information anywhere on your card or on any document. R2Sell will never ask for the same.For more information please contact us.